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How do I contact Fotopost?
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Fotopost has recently been split into two companies;
for digital business you can contact FrogPrints on
freephone 0508 808 899 or from Auckland on 5800 455
For film processing, scanning and film purchases please contact Fotopost at Mainstreet Pharmacy Taupo on Freephone 0508 368 676
FrogPrints business hours are from 9.30 – 5.00pm Monday to Friday. Outside of these hours, please leave a message on our voice mail and we will call you back, otherwise contact us anytime by email.
You'll find us now at 3 Prescott St, Penrose, Auckland, New Zealand
Our postal address is Freepost 149232, Private Bag 11901, Ellerslie, Auckland, New Zealand
Send an email to us at fotopost@frogprints.co.nz
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What is resolution?
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This is a term used to describe the size of a digital image. Home printers use DPI (Dots per inch) to describe their resolution. These home printers use ink to create an image, at Fotopost we use light and chemicals on photo paper to create photos and so DPI is not a relevant term. We ask for the size of an image specified by resolution. That's how many pixels across and down that make up the image. Digital cameras use that method and multiply the two values to represent the image size in "Mega-Pixels". 640x480 is the smallest resloution we can use to make a 6x4" print.
The higher the resolution the better quality the final print will be.
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How much is postage?
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Standard postage is $3.00
Courier return is $6.00
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How long will my order take?
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Allow one to three working days for processing, plus delivery time. Your photos will be delivered to you by New Zealand Post.
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How many pixels do I need?
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Resolution is a measure of the number of pixels that make up a digital image. The higher the resolution, the higher the pixels. The more pixels you have, the better the photo quality. If you want to print your digital images, choose a large pixel setting on your digital camera. This setting will use up your memory card more quickly than a low pixel setting but it will give you a better quality printed photo.(A low pixel setting will let you put more images into your camera but you will end up with a grainy printed photo). 480 by 640 is the lowest recommended resolution for a 6x4 print.
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How do I change my email address?
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If you change your email address please send us an e-mail with your details, and we will take care of the rest.
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How many images can I upload for printing?
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Around 12 if you are using a dial up modem. Why 12? Any more and the upload process can take a long time and become inconvenient.
So, if you’ve got heaps of images you want printed as real photos on real photo paper, copy them onto CD and send it to us by post or courier. From as little as 25 cents each using Easyfoto.
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How do I get photos from my digital camera?
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CD or memory card Send your CD or memory card to us at Freepost 149232, Private Bag 11901, Ellerslie, Auckland No stamp required. If you need a Fotopost bag, simply ask for one online and we will send you one right away. Get great quality 25 cent photos this way!
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Can I email my photos to Fotopost?
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Yes, as long as the total file size is under 5MB, email an attachment to order@fotopost.co.nz Just call us on freephone 0508 808 899 to confirm your customer and payment details.
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How can I avoid my digital photos being cropped at Fotopost?
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1. Crop them yourself using photo editing software, making sure the aspect ratio you crop them to, matches the paper size you choose, exactly.
2. Ask for a 6x4" "print to fit". This will give you a 5.3x4" photo printed on 6x4" paper, with white borders to the sides.
3. Ask for a 6x4.5" print size. Slightly bigger than usual but the same price.
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